FAQ


Frequently Asked Questions

Popular issues

What does it cost to advertise?

The publication is 100% free throughout the website.

If I post an ad, will I also get more spam e-mails?

Absolutely not because your email address is not visible on the website.

My advert has been declined by Njalo.ng. Why?

Several reasons why your ad can be placed declined by Njalo.ng moderators:

Seller attempted to post several items within one ad. Note: Each item for sale must be posted separately,

 

Pictures you've uploaded contain contact numbers. Njalo.ng can only allow pictures which don't have any phone numbers for your ads to go active.  There are certain restrictions concerning prices users might set. Please, input an appropriate price for your advert to be approved. If the price is not relevant, it may be declined by Njalo.ng How to leave feedback about the seller or report illegal activity on Njalo.ng's site?

If you want to leave feedback concerning your buying experience on our website, click on Leave feedback button available within each advert on Njalo.ng website. Provide a detailed feedback about the seller and note that your feedback will be visible for all Njalo.ng users.

You can also Report on illegal/fraudulent activity if you find something suspicious about the seller or his advert. Your feedback will be immediately redirected to njalo.ng support team and necessary action will be taken

 

What are Premium Services?

Premium services on njalo.ng are designed tools for the sellers which help to promote the items more, gives leverage to sell all the goods much faster and get even more clients.

 

What step should I follow to post an advert on Njalo.ng that meets the standard?

 

Posting ads on Njalo.ng is easy and fast, just take the following steps to proceed:

Step 1. Click on Njalo.ng ads For FREE NOW

Step 2: Complete all the information about your item such as titlecategoryregiondescriptionprice and add photos (at least three photos needed for cars and phones).

Step 3: Double-check the phone number and other information

Step 4: After filling out the required fields, click on “Post” button.

Once you post your ad, you will be immediately redirected to our registration page (if you have not registered). Then, register.

Step5: Your advert will be published shortly once Njalo.ng moderators have approved it 

Step6: Once your advert is live, you will receive a notification.

Step 7: Be ready to receive incoming calls from your potential buyers.

Success!

 

What does ads limit mean?

Ads limit is a number of free ads one can post in a particular category.

 

What categories do have ads limit?

- Cars category — 10 ads can be posted for free.

- Jobs category — 20 ad for free

- Real estate — 15 ads for free

- Others - 15 ads for free

 

How is it possible to post an ad if the limit is exceeded?

To be able to post an ad if the limit is exceeded, it is necessary to buy one of Njalo.ng Premium packages:

- 1 Top promo allows sellers to post one advert over the limit.

- Boost package allows you to post an unlimited number of ads as well as to renew them for free.

 

How long will my ad remain on the website?

In general, an ad is automatically deactivated from the website after 3 months. You will receive an email a week before D-Day and another on the day of deactivation. You have the ability to put them online in the following month by logging into your account on the site. After this delay, your ad will be automatically removed permanently from the website.

I sold my item. How do I delete my ad?

Once your product is sold or leased, log in to your account to remove your ad.